AI-led Digital CX & Sales CoE Enablement as a Service
Reimagine Customer Experience and Sales — Powered by AI. Enabled by a Center of Excellence.
We help organizations build intelligent, scalable CX and sales capabilities through AI-first operating models and embedded Centers of Excellence.
The modern customer expects hyper-personalized experiences and frictionless journeys. Sales teams need intelligent insights, adaptive playbooks, and AI-augmented tools to convert and scale.
Prismer’s AI-led Digital CX & Sales CoE Enablement solution brings together technology, talent, and transformation into a scalable framework. Whether you're starting from scratch or retooling legacy systems, we embed a Center of Excellence that drives continuous improvement and growth.
What We Deliver:
- CX & Sales CoE charter design (goals, scope, governance)
- AI tools and GenAI copilots for sales, service, and customer success
- Journey orchestration platforms + personalization engines
- Customer 360 enablement with unified data models
- Dynamic sales playbooks integrated with agentic automation
- KPI and sentiment dashboards with AI-based insights
- Cross-functional rituals for insight-to-action velocity
Use Cases:
- Improve sales conversion with real-time buyer intent signals
- Reduce churn with predictive service insights and automated nudges
- Scale onboarding and support via agentic customer-facing bots
- Unify CX, marketing, sales, and service around shared KPIs
Outcome-Driven, AI-Enabled:
This isn’t just a tech stack upgrade — it’s an operating model transformation. Your AI-led CX and Sales CoE becomes the growth engine of the enterprise.